Terms and Conditions

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS DO NOT USE THE OUR SERVICE.

The Terms and Conditions set out on this page (“Terms”) govern the way in which you can use our products and services. No changes can be made to these terms and conditions without our specific agreement to the changes confirmed in writing by an authorised person.

In these Terms “we/us/our” refers to Purple Financial Services Ltd trading as Purple Loans, a limited company registered in England under company number 15279342, registered at 20A Fauconberg Road, London, W4 3JY and includes its officers, employees, agents and subcontractors

This page also tells you about the terms on which you may use the publicly available areas of our website purpleloan.co.uk (“Site”). Please read these Terms carefully and ensure you understand and accept them before you start to use our Site. By using our Site, you indicate that you accept these Terms and that you agree to abide by them.

1) Using Our Service

  • Our “Service”, provided through this “Site”, connects users with loan brokers for access to Personal Loans, Bridging Loans, Mortgages, and other financing options. We function solely as a service provider and do not act as a broker or finance company, nor do we offer finance ourselves. The decision to engage with any finance option introduced to you via our Service rests solely with you, as you are best positioned to determine your affordability.
  • Your use of the Service is subject to these Terms, alongside any other policies or terms referenced herein.
  • We do not charge a fee for our Service but may receive a commission from partners and third parties (such as brokers or lenders) for connecting you with them.
  • Should you choose to proceed with a third-party finance provider, you will be required to enter into a separate legally binding agreement with them, governed by their terms and conditions. We are not party to these agreements.
  • Your use of the Site and Service is restricted to lawful purposes only.
  • The Site is intended for users located in the UK who are over 18 years old.
  • Any indicative amounts, terms, or rates displayed on our website are representative examples provided to offer users an understanding of available products. These examples do not guarantee the terms you will be offered by a lender or finance provider, as they are subject to individual assessments conducted by those parties.

2) Your Information

  • When using our Service, you may provide personal information, which we process in accordance with our Privacy Policy.
  • We may use Cookies on our Site to enhance service delivery, all in accordance with our Cookie Policy.
  • Our partner brokers and third-party lenders may utilize your personal information, obtained from various sources, to evaluate your application and tailor services accordingly. They may contact you via various means with offers of products or services.

3) Intellectual Property

  • All Intellectual Property Rights pertaining to the information, content, materials, data, or processes (in all cases whether registered or unregistered and including all rights to apply for registration) on this Website belong to Purple Financial Solutions Ltd.
  • You may use the material on our Site solely for personal, non-commercial purposes, in line with these Terms. Reproduction or other use of Site content beyond this scope is prohibited.

4) Linking to our Site

  • You may link to our homepage in a fair and legal manner, but must not suggest any association, approval, or endorsement where none exists.
  • Framing our Site on another website or linking to any part of our site beyond the homepage is not permitted without our consent.
  • Any website linking to ours must comply with all applicable laws and regulations.

5) Liability

  • We disclaim liability for any direct, indirect, or consequential loss or damage incurred by users in connection with our Site or Service.
  • We do not guarantee that loans or other products offered through the Site or Service will meet your requirements.
  • We do not warrant uninterrupted, timely, secure, and error-free access to the Site, and disclaim liability for any such interruptions or faults.
  • If you provide us with information which is incorrect or incomplete we cannot be held responsible for any complaints or claims from you arising in connection with this.
  • Our maximum liability to you will not exceed £100.
  • You agree to indemnify us against any losses or expenses incurred due to your breach of these Terms or contracts formed through the Site or Service.

6) Law and Jurisdiction

  • These Terms, the Service, and Site usage are governed by English law, and both parties submit to the exclusive jurisdiction of English courts.
  • Complaints should be directed to us in accordance with our Complaints Policy.

7) Communication and Marketing

  • Unless specified otherwise by the user, we, along with our broker partners and lenders, may contact you via various means to provide information and alerts about our services and associated companies.
  • Opt-out options are available at any time via provided links or by contacting us.

8) Links from our website

  • Links provided on our Site to third-party resources are for information purposes only. We are not responsible for their content or any resulting loss or damage from their use.
  • When visiting linked sites, review their Terms and conditions and privacy policies.

9) Complaints

  • Formal complaints should be submitted via email or post in accordance with our Complaints Policy.
  • Complaints regarding services obtained through the Site should be directed to the relevant provider.
  • We aim to respond promptly to complaints and will escalate to relevant authorities if necessary.

If you wish to make a formal complaint, please send your complaint via email: hello@purpleloan.co.uk

or

By Post:
THE COMPLIANTS TEAM
PURPLE FINANCIAL SOLUTIONS LTD
20A FAUCONBERG ROAD
LONDON
W4 3JY

In accordance with our Complaints Policy, if you are unhappy with our response to your complaint, please contact the Financial Ombudsman Service.

In writing to:
The Financial Ombudsman Service
Service Exchange Tower
London
E14 9SR

By email:
complaint.info@financial-ombudsman.org.uk

Or by phone:
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)

If you want the Financial Ombudsman to consider your complaint. You must send your complaint to them within 6 months of the date of our final response.

In relation to your complaint, you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

Termination

  • We reserve the right to suspend or terminate access to our platform or services in cases of breach of these Terms or misuse of our platform, among other reasons.